Cancellation Policy

Last updated: November 17, 2025

At Nandooshop, we strive to provide a seamless and transparent shopping experience. We understand that you may sometimes need to cancel an order, and this cancellation policy explains your rights, procedures, and deadlines in detail.

This policy applies to all online orders placed on nandooshop.com, including all delivery methods.

1. Order cancellation deadline

You can cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.

• Orders placed before 12:00 (GMT+01:00) Central European Time (Copenhagen) on weekdays can generally be canceled the same day.
• Orders placed after 12:00 will be eligible for cancellation until 12:00 the next business day.
• Weekend and holiday orders are processed the next business day.

Orders cannot be canceled once they have entered the shipping process.

2. How to request a cancellation

How to cancel your order:

1. Contact us immediately at kontakt@nandooshop.dk
2. Include your order number, product name(s) and a clear request for cancellation
3. Wait for a confirmation email from our team approving the cancellation

Important: Do not assume that the order is canceled until you receive confirmation from Nandooshop. Orders that are shipped before cancellation approval will instead be subject to our Return Policy.

3. Conditions for cancellation

Orders can only be canceled if:

• They have not yet been processed for shipping
• Payment has been received

Orders that have already been processed, packed, or shipped cannot be canceled. In this case, you can return the order in accordance with our Return and Refund Policy, once it has been delivered.

4. Refunds after cancellation

Once your cancellation is approved:

• Refunds will be issued to the original payment method
• Refunds are processed no later than 14 days after approval
• Processing times for banks or card issuers may vary

Shipping costs or paid service fees will only be refunded if the order is canceled before shipping.

5. Orders with multiple items

• You can cancel all items or selected items before shipping
• Partial cancellations after shipping are treated as returns , once delivered, in accordance with our Return and Refund Policy

6. Failed or pending payments

Orders with failed payment authorization cannot be canceled, as the order will not be processed.
Contact your payment provider if your payment status is unclear.

7. Exceptions to cancellation

Cancellation is not possible for:

• Orders that have already been shipped or are in transit
• Items that are custom-made, personalized, or specially ordered (if applicable)
• Orders that have already been refunded due to partial returns or corrections

8. Order modification

Changes to product quantities, delivery address, or payment method after placing an order are not considered a cancellation.

• Address changes must be requested within 24 hours of placing the order.
• If the order has already been processed, it may not be possible to change the address.

9. Contact information

For any cancellation requests or questions:

Company name: Nandooshop

Company registration number: 45371883

Address: Vågøvej 22, 8700 Horsens, Denmark

Email: kontakt@nandooshop.dk

Phone: +45 61 77 66 00

We respond to all inquiries within 24 hours.