Payment Policy

Last updated: November 17, 2025

Thank you for shopping at Nandooshop. We strive to offer a secure, transparent, and easy payment experience. This payment policy explains how payments are processed, which methods we accept, how invoicing works, and your rights as a customer.
This policy applies to all purchases made at nandooshop.com, including all delivery methods.

1. Accepted payment methods

We accept the following secure payment options:

  • Visa
  • Mastercard
  • Klarna (Pay later / in installments, where available)
  • Shop Pay
  • Google Pay
  • Invoice

All payment methods are handled through secure, encrypted gateways.

2. Payment currency

  • All transactions are processed in euros (EUR)
  • All listed prices include VAT

Currency exchange fees (if any) are determined by your bank.

3. Secure payment processing

To protect your information:

  • Our website uses SSL encryption
  • We comply with PCI-DSS security standards
  • We do not store your full card details
  • Payments are processed through trusted payment partners

Your personal data and payment information are always protected.

4. Payment authorization and collection

  • Payment is collected immediately when you place your order
  • You will receive an order confirmation email immediately
  • If confirmation is required, your order may be temporarily placed on hold until it is completed

5. Klarna payments

If you choose Klarna, you may be eligible for:

  • Pay later
  • Pay in installments

Approval is handled directly by Klarna.
Klarna may perform a credit check or require identity verification.

6. Billing information requirements

Customers must enter accurate billing information.
Incorrect or incomplete information may lead to:

  • Payment errors
  • Delays in order processing
  • Order cancellation

We are not responsible for delays caused by incorrect billing information.

7. Fraud prevention and order confirmation

To protect customers and prevent unauthorized transactions:

  • Our system automatically screens for fraud
  • High-risk orders may require manual verification
  • We may request additional proof of identity (only in rare cases)
  • Orders that are not confirmed will be canceled and refunded

8. Payment errors and failed transactions

If your payment fails:

  • Try another payment method
  • Make sure there are sufficient funds on your card or in your digital wallet
  • Confirm that the billing address matches your bank details
  • Contact your bank if the problem persists

Orders are not processed until payment is completed.

9. Taxes, VAT, and fees

  • All displayed prices include VAT
  • No hidden fees are added at checkout
  • Customers outside the EU may be responsible for customs duties or import taxes

10. Refunds to the original payment method

Refunds for returned or canceled orders will be:

  • Issued only to the original payment method
  • Processed no later than 14 days after approval
  • Depending on your bank's or card issuer's processing time

Shipping costs are only refunded if the return is due to our error (damaged, defective, or incorrect item).

11. Chargebacks and payment disputes

If you have a problem with your payment or order, please contact us first.

Email: kontakt@nandooshop.dk

Phone: +45 61 77 66 00

We will resolve the problem quickly.
Unfounded chargebacks may result in order restrictions.

12. Contact information

For questions about payment or support:

Company name: Nandooshop

Company registration number (CVR): 45371883

Address: Vågøvej 22, 8700 Horsens, Denmark

Email: kontakt@nandooshop.dk

Phone: +45 61 77 66 00

We respond to all inquiries within 24 hours.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.